Privacy Policy
Last updated: April 2026
1. Who We Are
CozyOnTop operates boutique short-term rental accommodations in Bangkok, Thailand. Our current property is CozyOnTop PhayaThai Vintage Home, located in Ratchathewi, Bangkok. We can be reached at hello@cozyontop.com.
2. Information We Collect
When you make or inquire about a booking, we may collect:
- Your name, email address, and phone number
- Check-in and check-out dates and number of guests
- Payment information (processed securely through third-party platforms)
- Communication history (messages sent through booking platforms or email)
- Basic device and usage information when you visit our website
3. How We Use Your Information
We use your information to:
- Process and manage your reservation
- Communicate with you before, during, and after your stay
- Comply with Thai legal and regulatory requirements (including guest registration)
- Improve our properties and services
- Respond to support requests or disputes
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Third-Party Platforms
Reservations made through Airbnb, Booking.com, or other platforms are subject to those platforms' own privacy policies. We receive guest information from these platforms solely for the purpose of fulfilling your stay.
5. Data Retention
We retain guest records for up to 3 years after your stay for accounting, legal compliance, and dispute resolution purposes. You may request deletion of your data at any time by contacting us at hello@cozyontop.com, subject to any legal retention obligations.
6. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption for all data in transit.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where legally permissible)
- Withdraw consent for communications at any time
To exercise any of these rights, email us at hello@cozyontop.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact
Questions about this Privacy Policy? Contact us at hello@cozyontop.com.